R293.94 (VAT Incl.)
Level:
Individual Professionals
Sub-level:
Professional Soft Skills
Lecturer:
Gillian Peach-Stander
Duration:
60 Minutes
Additionals:
Certificate
Lesson Outline
Overview Employees spend approximately 80% of their time communicating, being it verbal or non-verbal. Harnessing the power of communication is the key to the success of any business, from office interactions to increasing revenue.
It is a proven fact that companies that are thriving in today’s economy, all have one thing in common: productive, motivated and excellent employees. The knowledge and skill of employees are the most valuable assets of any business.
When communication breaks down, so does the business. Poor communication could be at the root of many workplace-related problems, causing chronic workplace issues, such as frustration, anxiety, stress, unmet expectations, strained relationships, low morale, dissatisfied clients, family problems, health concerns and most importantly loss of production and a smaller bottom line!
Course content
- What is Communication? (a definition versus our understanding)
- The communication process
- Types of communication
- Barriers of communication
- Proxemics (space and distance)
- Styles of communication
- Methods of communication
- Communication in the workplace