R276.00 (VAT Incl.)
Level:
Individual Professionals
Sub-level:
Professional Soft Skills
Lecturer:
Bianca Filmalter
Duration:
60 Minutes
Additionals:
Certificate
Lesson Outline
Overview
For any organisation to be effective and efficient in achieving its goals, the people in the organisation need to have a shared vision of what they are striving to achieve, as well as clear objectives for each team / department and individual. You also need ways of recognising and resolving conflict amongst people, so that conflict does not become so serious that co-operation is impossible.
All members of any organisation need to have ways of keeping conflict to a minimum - and of solving problems caused by conflict, before conflict becomes a major obstacle to your work
Objectives
Learn to face and resolve conflict and ensure that team members feel respected and understood, and that you appreciate their differences.
Course Content
The 8 Causes of Conflict and Tension Different conflict styles Interest-Based Relational Model The conflict resolution process