Giving and Receiving Feedback and Criticism

Price:
R207.00 (VAT Incl.)
Level:
Individual Professionals
Sub-level:
Professional Soft Skills
Lecturer:
Bianca Filmalter
Duration:
30 Minutes
Additionals:
   CPD Assessment
   Certificate

Lesson Outline

Overview

This is the seventh lesson in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at the skills needed to Give and Receive Feedback and Criticism. Feedback and criticism, when given in an appropriate way at an appropriate time, can have many positive effects – both for the giver and the recipient. The trick is to learn how to criticise in a positive and constructive manner, and to watch out for the pitfalls of negative criticism.

Objectives

  1. To gain a clear understanding of the relevance and importance of soft skills in the workplace
  2. To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation.

Course Content

Soft Skill 9: Giving and Receiving Feedback

  1. The effect of negative criticism
  2. When does criticism become positive
  3. Guidelines for giving Constructive Feedback
  4. Guidelines for receiving Feedback