How to navigate tension, frustration and personality clashes at work.

Every workplace has moments where relationships become
difficult.

• A conversation feels tense.
• A colleague drains your energy.
• A client becomes demanding.
• A manager’s style feels hard to read.
• A team member reacts defensively.
• A simple issue turns into unnecessary friction.

In high-pressure professional environments, these dynamics
can quietly affect communication, trust, accountability, team culture, client
service and well-being.

Join us for a free 1-hour lunch ’n learn exploring practical
ways to respond when people feel difficult to work with — without escalating
tension, avoiding the issue, or losing your own emotional balance.

This session draws on licensed Maxwell Leadership content
from Ryan Leak’s How to Work with Complicated People and is presented in
a practical workplace-focused format for professional firms.

We will explore:

• How difficult dynamics show up at work
• Why people may trigger frustration or defensiveness
• How to pause before reacting
• How to choose a healthier response
• How boundaries, empathy and clarity can support better conversations

Ideal for:

Partners, managers, trainee officers, HR teams, training officers, team leaders
and professional staff.