Have you ever been in a conversation where there was so much more you wanted to say but you never got the chance because the person you were talking to was much more interested in giving advice, one-upping your story, or just rudely cutting you off?

How did that make you feel? Or maybe you are that person? One that others struggle to talk to or open up to… There is one “simple trick” or “difference maker” that can totally change a conversation as well as how a conversation can make you feel.

That secret ingredient is called empathy.

Empathy is one of the main building blocks of emotional intelligence, and it is also the key to the other person’s heart. And I don’t mean that in a touchy-feely way.

Empathy is crucial—not only in personal relationships but also in the business world, especially in customer service.

By investing in this lesson and its accompanying workbook, you will gain access to conversation-changing material.

This session will help you to:

1. Understand why empathy is important - especially at work.
2. Determine how well you fare in the empathy arena.
3. Understand the EI and spiritual principles behind empathy.
4. Uncover false beliefs about empathy.
5. Discover the 5 types of empathy and which one(s) you use.
6. Help you to become aware of 12 empathy blockers and also lead you to pinpoint yours.
7. Provide you with a recipe to help you practice growing in empathy.
8. Explain the benefits of empathy.
9. Teach you more about how different personalities do empathy. May this information bless you in many unexpected ways and help you to engage in meaningful, life-changing conversations. All the best!