Unsatisfied with the outcome of a SARS dispute? You may follow the Tax Ombud process. This session explores the correct process to follow and under which circumstances.

The Tax Ombud is an effective and efficient instrument for the respect, promotion, fulfilment, and protection of taxpayer rights and responsibilities. The Tax Ombud strengthen taxpayer confidence in tax administration and voluntary compliance with their tax obligations.
The office of the Tax Ombud provides a fair and simple way to seek a resolution for a service, procedure or administrative dispute which has already unsuccessfully been tried to resolve through SARS. The Office of the Tax Ombud is independent of SARS.

Content Discussed:
Notice of objection –what does the Tax administration Act say? Applicable Sections in the TAA
High level view of Objection letter
Different types of objections you can lodge with SARS. What are you allowed to dispute?
Frequently objected cases – principles and legislation you need to know for Individuals and companies.
Procedural objections – how are they different from normal objections?
Offices, Responsibilities and values of the Tax Ombud
Types of complaints the Tax Ombud can deal with.
What the tax ombud cannot do.
When should you lodge a complaint with the tax ombud?
How to lodge a complaint
Steps high level view
Completing the complaint form