Communication Skills

Price:
R345.00 (VAT Incl.)
Level:
Individual Professionals
Sub-level:
Professional Soft Skills
Lecturer:
Bianca Filmalter
Duration:
90 Minutes
Additionals:
   CPD Assessment
   Certificate

Lesson Outline

The 8 steps towards interacting across boundaries

  1. Culture clash
  2. Clarifying miscommunication
  3. Gaining sophistication through relationships
  4. Friendships
  5. Intentions underlying responses
  6. Helping people solve their problems
  7. Listening and responding alternatives
  8. Phrasing an accurate understanding response
  9. Expressing acceptance verbally